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The role of ombudsmen in long term care

What is an ombudsmen?

Ombudsmen in Illinois visit nursing home residents to inform residents and their families of their rights to quality care, and help to resolve problems in long-term care facilities. There are 17 regional ombudsmen programs throughout the state of Illinois. In addition to advocating for quality and individualized care, ombudsmen are available to answer questions including but not limited to:
• What are my rights?
• Am I receiving the appropriate care?
• How can I resolve a complaint or issue with my care?

Click here to access contact information for the ombudsmen in your region.