Texas CNA Filmed Snapchat Video Mocking Resident With Alzheimer’s

Windsor Nursing and Rehabilitation Center of Duval, TX has just been named in a lawsuit by the family of an 83 year old woman suffering from Alzheimer’s who was mocked by an employee in a video posted on Snapchat. In March, Certified Nursing Assistant (CNA) Carlos Alberto Santa Cruz, 33, noticed the resident had dried feces on her hand while she was sleeping. He then used his cell phone to film himself tickling the woman’s nose with a feather in order to get her to wipe her face with her dirtied hand. He used text captions to write disparaging remarks about the woman and then posted the video to his Snapchat account. Snapchat is an app that allows users to take pictures and record videos with different sounds and image filters and share them publicly or only with select users. Reports say that someone ‘familiar’ with Santa Cruz told the family of the existence of the video.

A Denial and A Criminal Record
When the victim’s family confronted Windsor Nursing & Rehab with the video evidence, the nursing home attempted to deny that the video could’ve been made at their facility. The lawsuit also names Windsor’s parent company, Regency Integrated Health Services, as a co-defendant, stating that they are both responsible for hiring someone with a past criminal record, for failing to properly supervise their employee, and for failing to notify authorities of the abuse when it was brought to their attention. Instead, the family personally notified authorities who then arrested Santa Cruz for assault by contact.

The lawsuit cites Santa Cruz’s past arrests for marijuana possession, criminal mischief and fraud and says that he is ‘a despicable human being who proved himself to be someone who has no business caring for another helpless and defenseless human being.’ 

The family is seeking $1 million in damages.


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