Staying Connected with Friends and Family Members Living in Long-Term Care Facilities

The National Consumer Voice for Quality Long Term Care Invites You to Share #LoveFromADistance

With new directives placing strict limits on visitors to nursing homes and many assisted living facilities taking similar precautions, friends and families of residents living in long-term care facilities are using creative ways to stay in touch with their loved ones.

Our friends at Consumer Voice offer some creative ideas and best practices for staying connected during the Pandemic:

  • Find new ways to communicate:
    • Communicate via letters and cards.
    • Use technology – video chat, FaceTime, text and email. Ask facility staff to facilitate residents using technology; reach out to local libraries and senior centers to provide training on technology via phone or video chat.
      • Ask family and friends to send short video greetings that residents can watch at any time.
  • Send a virtual hello to brighten the day of residents who can’t receive visitors by recording a short video and uploading it to this Facebook page.
  • Brainstorm ideas to maintain regular activities while isolating, like playing bingo using call lights or conducting an exercise class via video chat.
    • Visit the National Certification Council for Activity Professional’s COVID-19 webpage and watch LinkedSenior’s recent webinar for more ideas.
  • Think of creative ways to bring entertainment into the facility:
    • If many residents have outward-facing windows, ask local musicians to perform outdoors.
    • Video chat with local performers or friends, family members, and staff who have hidden talents.
    • Access the many online resources for free opera and symphony performances and museum and art gallery virtual visits.

See even more suggestions and best practices on Consumer Voice’s webpage.

Residents, family members and friends are invited to post photos and share tips on how they’re staying connected to their loved ones during the pandemic. Use the #lovefromadistance hash tag and tag Consumer Voice on Facebook: @theconsumervoice or Twitter: @ConsumerVoices

Also read: Concern for Coronavirus Spread is Now a Sobering Reality for Illinois Nursing Homes


Video transcript

How can residents and families stay connected?

How can residents and families stay connected and some basic things, sending handwritten letters and cards, using technology such as video conferencing, Skype, FaceTime, Zoom, those types of thing; Facebook, text message, email, making video greetings. There’s some apps out there that allow for that called WhatsApp. Marco Polo was another one. Visiting is allowed through a window or glass door.

If you have any additional questions, you can still reach our attorneys at Levin and Perconti. We are staying safe and working largely remotely but all of the calls to our main office could be routed to individual attorneys or staff members if you have questions or you can email questions to Again, that’s

My name is Mike Bonamarte. I appreciate your time. Please stay safe.

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