How To File An Illinois Nursing Home Complaint

nursing home abuse

There Are Several Ways to File a Complaint Against an Illinois Nursing Home

With more than 1,200 long-term care facilities serving over 100,000 residents with all types of medical issues, Illinois facilities licensed, regulated and inspected by the Illinois Department of Public Health are open for review and often subject to complaints. Rightful complaints are evaluated under the state’s Nursing Home Care Act. The Department’s 24-hour a day Nursing Home Hotline receives nearly 19,000 calls a year.

IDPH investigates quality of care issues, such as allegations of actual or potential harm to patients, patient rights, infection control, and medication errors. The Department also investigates allegations or harm or potential harm due to an unsafe physical (building) environment. Here is a list of the most common complaints.

  • Bed Sores, Pressure Sores, and Decubitus Ulcers
  • Refusal to Bill Medicare
  • Malnutrition, Dehydration, or Choking
  • Sepsis
  • Excessive Use of Feeding Tubes
  • Medication Errors
  • Physical or Chemical Restraints
  • Improper Use of Physical Restraints
  • Wandering and Elopement from Facilities
  • Unnecessary Falls
  • Physical and Sexual Assault or Abuse
  • Verbal Abuse
  • Losing Therapy for Supposed Failure to Make Progress Resident Burns
  • Mistreatment of Patients with Alzheimer’s and Other Forms of Dementia
  • Discrimination Against Residents
  • Threatening to Refuse Medical Treatment
  • Disregarding Resident Preferences
  • Mishandled or Clogged Breathing Tubes
  • Improper Use of Behavior-Modifying Medication
  • Imposing Visiting Hours on Families and Friends
  • Forcing Residents to Give Up Legal Rights
  • Wrongful Eviction for Being ‘Difficult’
  • Refusal to Accept Medicaid
  • Forced Transfer within Nursing Home After Medicare Payment Ends
  • Excessive Charges
  • Forcing Family Members and Friends to Take Financial Liability

Overworked and underpaid care workers can also speak up and report violations of the law, rules, or regulations regarding the care and treatment of nursing home residents. The Illinois Nursing Home Care Act & the Illinois Whistleblower Act give rights to nursing home staff and offer protection from retaliation for reporting or threatening to report a violation of the law or regulation concerning the care of nursing home residents. If an employer retaliates against an employee, the affected employee may bring a civil action against the employer for multiple types of relief.

Ways to File a Complaint 

Complaints may be filed by, but are not limited to, patients, patient family members, care givers, staff or advocacy groups or the attorneys at Levin & Perconti can also help. Complaints can be filed by phone, and mail or fax using IDPH’s Healthcare Facilities Complaint Form.

Contact IDPH, Office of Health Care Regulation:

Central Complaint Registry Hotline – 800-252-4343
Monday-Friday 8:30 a.m. to 4:30 p.m.
TTY for the Hearing Impaired Only- 800-547-0466

Mail form to: Illinois Department of Public Health
Office of Health Care Regulation
Central Complaint Registry
525 W. Jefferson St., Ground Floor
Springfield, IL 62761-0001

Fax form to:  217-524-8885

Complaints can easily turn into violations that can help deter staff from making poor choices or future quality of care initiatives of failing. Complaints can also provide a base for investigators to identify other needs of residents or even of care staff that are not being met.

Report Illinois Nursing Home Abuse and Neglect

Located in Chicago, Levin & Perconti is one of the nation’s most recognized and respected leaders in the areas of elder abuse and nursing home negligence litigation and settled cases throughout the city of Chicago, surrounding suburbs, and the entire state of Illinois. Our Illinois nursing home attorneys know that many facilities routinely violate the law and treat residents poorly.

If you suspect neglect or abuse of a loved one in a nursing home, please contact us now for a FREE consultation with one of our attorneys. Call us toll free at 1-877-374-1417, in Chicago at (312) 332-2872, or complete our online case evaluation form.

Concerned employees can call the nursing home whistleblower hotline at 312-332-2872 or email issues and complaints to: All calls and consultations are confidential.

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